How do I return the vehicle outside of working hours to the “Key Box”?
If you are returning the vehicle outside of the regular working hours of the office and leaving the keys in the “Key Box” specified for such a purpose, be certain to leave the vehicle in the agreed drop of location, make sure it is secure and lock it. Also, be certain to check the car security information in the Technical inquires section.
After you drop off the vehicle make certain you photograph it from all sides, note the exact mileage and fuel level and send us the complete documentation via email or whatsapp.
If after check up by a Alquicoche employee, additional damages are discovered, we will inform you of the costs incurred via email, as well as back them up with photos and necessary documentation.
In addition to the “Key Box” service, the arrival of a Alquicoche employee can be arranged in advance, this will be charged by our current price list.
How can I pay for the rental service?
At vehicle pickup or with the payment link for direct reservation. In this website following the payment process. You will pay the deposit during vehicle pick up.
Also, you can pay the deposit OR the rent with another credit, debit or electron car, as well as in cash euros. But one of them must be payed with credit card (or the rent, or the deposit).
In case of vehicle damages, how and when is it paid for?
If you have the necessary insurance for the damage caused to the vehicle, and the necessary documentation you will not need to pay for the damages.
In case the damage you caused to the vehicle is not covered by the chosen insurance, it will be charged to you in accordance to already defined tariffs and vehicle categories, from the deposit funds that were reserved on your credit card during vehicle pick up, and to the maximum of the insurance excess. In addition to this, and administration fee for vehicle damages is also charged per our current price list. This is charged during vehicle drop off. The client needs to present all the documentation that was given to him by the police or by any other person (police report, Alco test report, filled euro damage report) and fill out an accident statement in the vehicle drop off office.
Alquicoche withholds the right to charge the whole expense of the damage caused if the Client was not acting in accordance to the rules and regulations of the Kingdom of Spain, or if he did not follow the procedure of reporting the accident.
If I have insurance or insurance excess with a different company/ insurance agency how do I get my funds returned in case of an accident?
If you have insurance or insurance excess with a different company or insurance agency, it is extremely important that you complete the whole procedure (Alco test, filled euro damage report), and that at the vehicle drop off you ask for copies of the complete documentation and damage invoices issued to you by Alquicoche. All the gathered documentation and damage invoices need to be presented to the company or insurance agency in which you have signed the insurance policy to get your money refunded. For additional documentation please contact our Customer support.
Can my credit card be charged after the rental period?
If there is a need for additional payment after the rental period has ended you will be informed of it via email.
Some of the possible reasons for additional payments
- Parking tickets
- Traffic tickets
- Vehicle damages, or drop offs with fuel level below the pick-up level discovered after drop off via key box
- Damages discovered after car cleaning if they were no visible during drop off
How long after vehicle drop off does it take for my deposit to be unblocked (fund reservation)
The time for the return of the deposit to your account can last from 3 days to 4 weeks and it depends on your credit card and bank. Alquicoche rent-a-car does not have access to the authorized funds and cannot use them without your approval.
Where can I send my reviews and opinions on the service received?
Together we CREATE EXPERIENCES so we kindly ask you to share all your notes, reviews and opinions with us.
You can send your experiences to us via email to firstname.lastname@example.org.
You can send your review to us via truspilot: https://es.trustpilot.com/review/alquicoche.es or via our websites online questionnaire.