The reservation process is completed but my voucher was not issued!
Your voucher should arrive via e-mail. Please double check your entered information, and if everything seems in order contact out customer support.
What are the types of insurance available?
With additional insurance packages, you can decrease your personal responsibility in case of vehicle damages. It can be either reduced or completely removed. Insurance excess depends on the vehicle category, chosen package and the amount of days the vehicle is rented for. You can check the price of additional packages during the reservation process.
- SCDW (Super Collision Damage Waiver) is additional insurance which buys out the excess (participation in damage) done on the vehicle's body.
- CDW+ (Collision Damage Waiver Plus) is additional insurance which buys out a part of the excess for damages done on the vehicle's body.
- WUG (Wheels Undercarriage and Glass protection) is additional insurance which buys out the excess for damages done to the wheels, underside, and glass.
Can the reservation be changed before the vehicle pick up?
The pickup and drop off location as well as the model of the vehicle can be changed up to 48 hours before pick up. The pickup time can be changed up to 12 hours before pick up, and delivery services can be requested up to 48 hours before pick up.
If I am late to pick up the vehicle at the specified time, how long will it be available to me?
If you have informed our Customer support your vehicle will wait for you until your arrival, otherwise we have the following reservation terms
- From 16. September - 31. December and January - 14. June - 8 hours
- From 15. June - 15. September - 4 hours
Can I cancel my reservation without a cancelation fee?
You can cancel your reservation via your user account or by the reservation form itself:
- More than 30 days before vehicle pick up: free of charge.
- From 7 to 30 days before vehicle pick up: 50% cancelation fee.
- Less than 7 days before vehicle pick up: 100% cancelation fee.
If the client does not appear or does not pick up the vehicle without a valid reason, or without a reservation cancelation, we reserve the right to charge cancelation expenses to his credit card.
Do I have to have a user account to make a reservation?
Although having a user account is not necessary to make a reservation, it does give you the ability to track your invoices, special benefits, as well as checking all news and offers available to you.
What do I do if I lose the credit card that was used to make my reservation?
You can always use a different credit card for the pickup itself. However, if you do not possess a different credit card you will not be able to pick up the selected vehicle.
What documents do I need to have to pick up the selected vehicle?
At vehicle pick up you need to have a valid credit card, identity card or passport, and a valid driver’s license, additionally, driver’s licenses that aren’t in Latin script, for example, Chinese, Japanese or Cyrillic script, need to be accompanied by an international driver’s license.
If I cannot pick up my reserved vehicle personally, can someone else do it for me?
Sadly, only the owner of the credit card can sign the contract in his name and pick up the vehicle.
If the vehicle cannot be picked up by others, can the reservation be switched to another person?
In this case please inform our Customer support.
The client that does pick up the vehicle needs to have his personal documents (driver’s license and identity card or passport) as well as a valid credit card