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Privacy Policy

Published: 04/03/2022

Privacy Policy of Alquicoche

A. Data Controller

We inform that the personal data you provide us in the framework of our contractual relationship will be processed by CHASE EUROPA, S.L., with registered office at Avda. del Cid, 30 Valencia (46018 Valencia), (hereinafter “Alquicoche”), and will serve the functions depicted below.

Unless expressly stated otherwise when collected, all personal data needed and collected make up essential elements for the management, maintenance, and control of our contractual relationship. By choosing not to facilitate such data, you will make it impossible to process your request or provide the contracted service. Personal data will be collected exclusively for the purposes indicated in this Privacy Policy.

You confirm and guarantee the veracity and accuracy of the data provided, and that these are adjusted to your current situation. Therefore, you agree to communicate any changes to such data in accordance with the procedure established in section E. Stakeholder Rights.

B. Purpose of Data Processing

Herewith, we inform that your data will be processed by Alquicoche to serve the following functions:

i.    Based on the contractual relationship:

a.    To process your request for registration as a customer so we can manage the commercial relationship between us and your needs.

b.    To manage, maintain and ensure compliance with the contractual or pre-contractual relationship that binds us (including invoicing, where appropriate, the difference between the fuel that the vehicle had when it was delivered and the fuel that it had when it was returned).

ii.    Based on a legal obligation:

a.    To communicate information to public authorities, regulatory and governmental bodies, wherever mandated by law, local regulations, or in compliance with regulatory obligations.

b. To geolocate the leased vehicle in the event of justified request from public authorities.

iii.    Based on the legitimate interest of Alquicoche:

a.    To perform commercial and advertising communications and actions, by any means, including through electronic communications or the equivalent, related to products or services similar to those contracted with Alquicoche.

b.    To conduct satisfaction surveys related to the products and services you contracted, and profiling based on the personal data available to Alquicoche to know the products and services best suited to your profile, maximising their performance and therefore making the best offers of products and services based on your interests. We will consult the information we have to manage the services we offer you or the products you contract.

c.    To record your voice, image, telephone and video conversation when we expressly indicate it. The legitimate interests of Alquicoche are to maintain the quality of service, and use the recordings, if necessary, to protect your legal position in the event of any potential dispute.

d.    To communicate your data to insurance companies with which you or Alquicoche maintain a policy in force and assist you on the road in the event of casualty or accident.

e.    To communicate your data to companies of Alquicoche and its group and others. Such communication will serve to provide vehicle rental services on site without a driver requested by the customer, complementary services, and allow us to centralise our administrative and computer processes.

f. To record the geolocation data of the vehicle in Alquicoche's premises at the time of collection and at the time of return, in order to guarantee the control of compliance with the deadlines and location of the vehicle by the company.

g. To geolocate the leased vehicle in the event of reasonable grounds of theft or misappropriation (including the no return of the vehicle on the due date).

iv.    Based on the explicit consent granted by you:

a.    If you authorise it, Alquicoche may put together a profile of your consumption habits through external information, and communicate your data to advertising partners, allowing for exclusive offers of products or services to be made tailored to your needs.

b.    If you have expressly authorized it, Alquicoche may verify your identity through a facial recognition system provided by a verified supplier, using the photograph sent, as well as your driving license, your identity card or any other equivalent document such as your passport, in order to verify that them match. Your data will be processed with confidentially, and after the implementation of all necessary security measures to ensure its proper processing through the use of this technology. If you do not consent to such processing, you can skip the digital processing and physically complete the verification of your identity, manually and not automatically, at Alquicoche Rent a Car's office. 

c. To geolocate the rented vehicle, upon request of the interested party after contacting the Alquicoche support team, in case the vehicle needs roadside assistance or similar support.

d. To collect driving data for the purpose of analysing the same in order to carry out studies on the impact of driving these vehicles.

C. Recipients

In the terms described in section B. Purpose of Data Processing, Alquicoche may communicate your personal data to the following entities:

i.    Public authorities, governmental or jurisdictional regulators or bodies, wherever mandated by law, local regulations or in compliance with regulatory obligations, and to meet information requirements related to traffic infractions. 

ii.    Insurance Entities with the purposes described in letter d) of item iii) Legitimate Interest included in section B. Purpose of Data Processing.

iii.    Third party entities and companies of the Alquicoche Group, for the purposes described in letter e) of item iii) Legitimate Interest, included in section BPurpose of Data Processing

In accordance with the provisions of point iii. above, Alquicoche has the collaboration of some third-party service providers who have access to your personal data and who process the aforementioned data in the name and on behalf of Alquicoche as a consequence of providing the services. 

Alquicoche follows strict service provider selection criteria in order to comply with its data protection obligations. It undertakes to sign the corresponding data processing contract with them, which impose, among other things, the following obligations: the application of appropriate technical and organizational measures; the processing of personal data for the agreed purposes, in strict compliance with Alquicoche’s documented instructions; and the deletion or return of the data to Alquicoche as soon as they complete their services. 

In particular, Alquicoche may hire third-party services from–including but not limited to–companies in the following industries: logistics, identity validation services, legal advice, training, medical, maintenance, shipping, technology, and computer services. 

D. Origin of the Data

Regardless of the personal data provided by you, Alquicoche may process personal data from public files, market files, and government bodies, in accordance with the purposes and legitimising bases described in section “B. Purpose of Data Processing” above. 

In line with the above, Alquicoche will process personal data provided by the aforementioned third parties corresponding to the following categories:

i.   Identification data.
ii.  Postal or electronic mail addresses.

iii. Geolaction data of the vehicle.

iv. Driving behaviour data.

No specially protected personal data is obtained from third parties. 

The data obtained in points iii and iv will only be processed in the cases indicated in the previous sections.

With regard to the data you provide directly during the booking process, Alquicoche may request, among others, your driving license, your identity card or any other equivalent document such as a passport and a photo of you, in order to verify your identity.

E. Interested party rights

The consents provided in the cases established in this act may be revoked by you at any time, at your simple request. We inform that in accordance with the current legislation you are entitled to exercise your rights of access, rectification, cancellation and objection, as well as the right of withdrawal, limitation of data processing, and the right to portability of your data, proving your identity (by submitting a copy of your national identification document or equivalent) at the following email address: info@alquicoche.es.

If you feel that Alquicoche RENT A CAR, S.L.U. has not respected any of the aforementioned rights, you have the right to lodge a complaint with the Spanish Data Protection Agency.

F. Data Retention 

Your personal data will be kept for the entire duration of the business relationship between you and Alquicoche. 

Once the business relationship ends, steps will be taken to delete your personal data as soon as all the necessary actions to manage and terminate any obligation that may remain between the parties, performing, in that period, all the necessary administrative procedures. 

Data relating to geolocation shall only be kept for the time necessary for the purposes indicated in the previous sections and shall be anonymised or deleted once these purposes have been fulfilled.

Data relating to the driving behaviour of users shall be anonymised immediately and, in any case, before any processing is carried out on the data after having been collected .

Notwithstanding the foregoing, your data will remain appropriately blocked, as long as liabilities of our contractual relationship performance can be derived, and for the fulfilment of other legal obligations by Alquicoche.

In this regard, Alquicoche warrants that it will not process the data, save where needed for the formulation, exercise or defence of claims, or required to facilitate them to the Government, Justices and Courts during the statute of limitations pertaining to rights or legal obligations thereof.

G. Security and confidentially

We are committed to the security of your information. In order to prevent unauthorized access or unauthorized disclosure of personal data, we have undertaken appropriate technical and physical measures and management processes to safeguard and secure the information we collect from you.

Our offices

View all locations
  • Albacete - Campollano

    Address

    Polígono Industrial Campollano, Avenida Adeca (Frente al Palacio de Congresos) 2,<br>02007 Albacete (Albacete)

    Working hours

    -

    Contact information

    Phone: (+34) 967 264 956

    Fax: -

    E-mail: albacete.campollano@alquicoche.es

  • Alicante - Airport

    Address

    Aeropuerto de Alicante-Elche s/n,<br>03195 L'Altet (Alicante)

    Working hours

    09:30-21:00 M-F<br /> 09:00-20:00 S-S

    Contact information

    Phone: (+34) 629 743 147

    Fax: (+34) 966 024 001

    E-mail: alicante.airport@alquicoche.es

  • Alicante - Ciudad

    Address

    Plaza de la Luna 1,<br>03006 Alicante (Alicante)

    Working hours

    -

    Contact information

    Phone: (+34) 865 616 415

    Fax: -

    E-mail: alicante.ciudad@alquicoche.es

  • Badajoz - Downtown

    Address

    Carretera de Madrid, Polígono Plan Par Pealsa 42,<br>06008 Badajoz

    Working hours

    -

    Contact information

    Phone: (+34) 924 290 258

    Fax: -

    E-mail: badajoz.ciudad@alquicoche.es

  • Barcelona - Airport

    Address

    Aeropuerto Josep Tarradellas Barcelona-El Prat s/n,<br>08820 El Prat de Llobregat (Barcelona)

    Working hours

    08:00-23:59 S-S

    Contact information

    Phone: (+34) 931 184 575

    Fax: (+34) 672 058 044

    E-mail: barcelona.airport@alquicoche.es

  • Barcelona - Llica de Vall

    Address

    Avinguda Puigcerdà 14,<br>08185 Lliça de Vall (Barcelona)

    Working hours

    -

    Contact information

    Phone: (+34) 931 036 150

    Fax: -

    E-mail: barcelona.llicadevall@alquicoche.es

  • Barcelona - Mataro

    Address

    Carrer de les Animes, 18 - Carretera N-II KM 653,<br>08394 Sant Vicenc de Montalt (Barcelona)

    Working hours

    -

    Contact information

    Phone: (+34) 936 816 101

    Fax: -

    E-mail: barcelona.mataro@alquicoche.es

  • Barcelona - Terrassa

    Address

    Avinguda de Santa Eulàlia 53,<br>08223 Terrassa (Barcelona)

    Working hours

    -

    Contact information

    Phone: (+34) 936 598 977

    Fax: -

    E-mail: barcelona.terrassa@alquicoche.es

  • Benidorm - Downtown

    Address

    Avenida de Europa 16,<br>03503 Benidorm (Alicante)

    Working hours

    09:00-19:00 M-F<br /> 09:00-14:00 Sat<br />

    Contact information

    Phone: (+34) 633 439 540

    Fax: -

    E-mail: benidorm@alquicoche.es

  • Bilbao - Barakaldo

    Address

    Retuerto Kalea 58,<br>48970 Barakaldo (Vizcaya)

    Working hours

    -

    Contact information

    Phone: (+34) 944 148 357

    Fax: -

    E-mail: bilbao.barakaldo@alquicoche.es

  • Bilbao - Basauri

    Address

    Calle Azganeta - Polígono Industrial Artunduaga, Basauri 6,<br>48970 Bilbao (Vizcaya)

    Working hours

    -

    Contact information

    Phone: (+34) 946 045 191

    Fax: -

    E-mail: bilbao.basauri@alquicoche.es

  • Bilbao - Deusto

    Address

    Enekuri Etorb 6,<br>48014 Deusto (Vizcaya)

    Working hours

    -

    Contact information

    Phone: (+34) 944 148 358

    Fax: -

    E-mail: bilbao.deusto@alquicoche.es

  • Bilbao - San Mames

    Address

    Calle de Luis Briñas 21,<br>48013 Bilbao (Vizcaya)

    Working hours

    -

    Contact information

    Phone: (+34) 944 148 359

    Fax: -

    E-mail: bilbao.sanmames@alquicoche.es

  • Castellon - Downtown

    Address

    Calle Sierra de Irta 1,<br>12006 Castellón (Castellón)

    Working hours

    -

    Contact information

    Phone: (+34) 963 052 350

    Fax: -

    E-mail: castellon.ciudad@alquicoche.es

  • Ciudad Real - Downtown

    Address

    Carretera de Carrión km 311,<br>13005 Ciudad Real (Ciudad Real)

    Working hours

    -

    Contact information

    Phone: (+34) 926 054 981

    Fax: -

    E-mail: ciudadreal.ciudad@alquicoche.es

  • Ciudad Real - Valdepeñas

    Address

    Avenida de Francia 48,<br>13300 Valdepeñas (Ciudad Real)

    Working hours

    -

    Contact information

    Phone: (+34) 926 399 880

    Fax: -

    E-mail: ciudadreal.valdepenas@alquicoche.es

  • Cordoba - Downtown

    Address

    Av. del Ing. Juan de la Cierva, Polígono Industrial La Torrecilla s/n,<br>14013 Córdoba (Córdoba)

    Working hours

    -

    Contact information

    Phone: (+34) 957 343 095

    Fax: -

    E-mail: cordoba.ciudad@alquicoche.es

  • Denia - Downtown

    Address

    Plaza de Benidorm 11,<br>03700 Denia (Alicante)

    Working hours

    09:30-21:00 M-F<br /> 09:00-20:00 S-S

    Contact information

    Phone: (+34) 966 024 001

    Fax: -

    E-mail: denia@alquicoche.es

  • Denia - Moll Autos

    Address

    Carretera de Denia a Ondara s/n,<br>03700 Denia (Alicante)

    Working hours

    -

    Contact information

    Phone: (+34) 960 990 080

    Fax: -

    E-mail: denia.moll@alquicoche.es

  • Denia - Ondara

    Address

    Carretera Denia a Ondara - Partida Madrigueres Sud km 2,<br>03749 Denia (Alicante)

    Working hours

    -

    Contact information

    Phone: (+34) 865 760 153

    Fax: -

    E-mail: denia.ondara@alquicoche.es

  • Gandia - Moll Autos

    Address

    Avinguda de Villalonga 4,<br>46701 Gandia (Valencia)

    Working hours

    -

    Contact information

    Phone: (+34) 960 990 081

    Fax: -

    E-mail: gandia.moll@alquicoche.es

  • Granada - Santa Fe

    Address

    Carretera de Málaga km 8,300, A-92G,<br>18320 Santa Fe (Granada)

    Working hours

    -

    Contact information

    Phone: (+34) 958 618 182

    Fax: -

    E-mail: granada.santafe@alquicoche.es

  • Ibiza - Airport

    Address

    Aeropuerto de Ibiza s/n,<br>07820 Sant Antoni de Portmany (ibiza)

    Working hours

    -

    Contact information

    Phone: (+34) 663245165

    Fax: -

    E-mail: ibiza@alquicoche.es

  • Madrid - Paracuellos

    Address

    Calle Calderón de la Barca 2,<br>28860 Paracuellos de Jarama (Madrid)

    Working hours

    09:00-19:00 M-F<br /> 09:00-15:00 S-S

    Contact information

    Phone: (+34) 623 568 047

    Fax: -

    E-mail: madrid@alquicoche.es

  • Madrid - Airport II

    Address

    Aeropuerto de Madrid Adolfo Suarez s/n,<br>28042 Madrid

    Working hours

    -

    Contact information

    Phone: (+34) 902 757 022

    Fax: -

    E-mail: madrid.airport@alquicoche.es

  • Madrid - Puerta de Atocha

    Address

    Pl. del Emperador Carlos V s/n,<br>28045 Madrid

    Working hours

    -

    Contact information

    Phone: (+34) 902 757 022

    Fax: -

    E-mail: madrid.puertadeatocha@alquicoche.es

  • Madrid - Chamartín

    Address

    Estacion de Chamartín s/n,<br>28036 Madrid

    Working hours

    -

    Contact information

    Phone: (+34) 902 757 022

    Fax: -

    E-mail: madrid.chamartin@alquicoche.es

  • Madrid - Alcobendas

    Address

    Avenida de la Industria 14,<br>28108 Alcobendas (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 917 525 059

    Fax: -

    E-mail: madrid.alcobendas@alquicoche.es

  • Madrid - Arganda del Rey

    Address

    Avenida de Madrid 132,<br>28500 Arganda del Rey (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 917 608 310

    Fax: -

    E-mail: madrid.argandadelrey@alquicoche.es

  • Madrid - Collado Villalba

    Address

    Avenida de Juan Carlos I 36,<br>28400 Collado-Villalba (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 918 498 907

    Fax: -

    E-mail: madrid.colladovillalba@alquicoche.es

  • Madrid - Colmenar Viejo

    Address

    Calle Madroño - Polígono La Mina 2,<br>28770 Colmenar Viejo (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 914 883 951

    Fax: -

    E-mail: madrid.colmenarviejo@alquicoche.es

  • Madrid - Getafe

    Address

    Avenida Isaac Newton - Parque Empresarial La Carpetanía 9,<br>28906 Getafe (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 912 667 546

    Fax: -

    E-mail: madrid.getafe@alquicoche.es

  • Madrid - Las Rozas

    Address

    Ctra. Las Rozas-El Escorial Km 0,100,<br>28230 Las Rozas (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 910 078 852

    Fax: -

    E-mail: madrid.lasrozas@alquicoche.es

  • Madrid - Mostoles Villaviciosa

    Address

    Av. de las Nieves 20,<br>28935 Móstoles (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 918 512 193

    Fax: -

    E-mail: madrid.mostolesvillaviciosa@alquicoche.es

  • Madrid - Rivas Vaciamadrid

    Address

    Calle Fundición - Polígono Industrial Santa Ana 10,<br>28522 Rivas-Vaciamadrid (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 911 375 645

    Fax: -

    E-mail: madrid.rivasvaciamadrid@alquicoche.es

  • Madrid - Torrejon

    Address

    Av. de la Constitución 120,<br>28850 Torrejón de Ardoz (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 911 084 380

    Fax: -

    E-mail: madrid.torrejon@alquicoche.es

  • Madrid - Vallehermoso

    Address

    Calle de Vallehermoso 32,<br>28015 Madrid (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 912 582 797

    Fax: -

    E-mail: madrid.vallehermoso@alquicoche.es

  • Madrid - Villaverde

    Address

    Avenida Real de Pinto 158,<br>28021 Madrid (Madrid)

    Working hours

    -

    Contact information

    Phone: (+34) 910 855 029

    Fax: -

    E-mail: madrid.villaverde@alquicoche.es

  • Malaga - Airport

    Address

    Carretera de Guadalmar (Europarking) 51,<br>29004 Málaga

    Working hours

    -

    Contact information

    Phone: (+34) 651 481 890

    Fax: -

    E-mail: malaga@alquicoche.es

  • Málaga - Downtown

    Address

    Avenida de Velázquez 25,<br>29003 Málaga (Málaga)

    Working hours

    09:00-21:00 S-S

    Contact information

    Phone: (+34) 651 481 890

    Fax: -

    E-mail: malaga@alquicoche.es

  • Malaga - Torremolinos

    Address

    Calle Antonio Alcaide Sánchez - Polígono el Pinillo 15,<br>29620 Torremolinos (Málaga)

    Working hours

    -

    Contact information

    Phone: (+34) 951 563 864

    Fax: -

    E-mail: malaga.torremolinos@alquicoche.es

  • Marbella - Estepona

    Address

    Centro Comercial Saladillo Autovía del Mediterráneo A-7, N-340, KM 166,<br>29680 Estepona (Málaga)

    Working hours

    -

    Contact information

    Phone: (+34) 951 563 899

    Fax: -

    E-mail: marbella.estepona@alquicoche.es

  • Murcia - Downtown

    Address

    Av. Arquitecto Miguel Ángel Beloqui 11,<br>30007 Murcia (Murcia)

    Working hours

    -

    Contact information

    Phone: (+34) 868 975 185

    Fax: -

    E-mail: murcia.ciudad@alquicoche.es

  • Pamplona - Navarra

    Address

    Polígono Landazábal Calle A Villava 38,<br>31610 Pamplona (Navarra)

    Working hours

    -

    Contact information

    Phone: (+34) 948 013 764

    Fax: -

    E-mail: pamplona.navarra@alquicoche.es

  • Pontevedra - Vigo

    Address

    Rúa do Gandarón 48,<br>36214 Vigo (Pontevedra)

    Working hours

    -

    Contact information

    Phone: (+34) 986 325 054

    Fax: -

    E-mail: pontevedra.vigo@alquicoche.es

  • Santander - Maliaño

    Address

    Avenida de la Cerrada, Carretera Santander-Bilbao 3,5 Km,<br>39600 Maliaño (Cantabria)

    Working hours

    -

    Contact information

    Phone: (+34) 842 840 826

    Fax: -

    E-mail: santander.maliano@alquicoche.es

  • Santiago de Compostela - La Coruña

    Address

    Rúa de Eslovaquia 1,<br>15707 Santiago de Compostela (La Coruña)

    Working hours

    -

    Contact information

    Phone: (+34) 881 150 152

    Fax: -

    E-mail: santiagodecompostela@alquicoche.es

  • Sevilla - Downtown

    Address

    Avenida de Montes Sierra 15,<br>41007 Sevilla (Sevilla)

    Working hours

    -

    Contact information

    Phone: (+34) 954 268 622

    Fax: -

    E-mail: sevilla.ciudad@alquicoche.es

  • Sevilla - Alcalá de Guadaira

    Address

    Calle Grecia 20,<br>41500 Alcalá de Guadaíra

    Working hours

    -

    Contact information

    Phone: (+34) 954 268 622

    Fax: -

    E-mail: sevilla.guadaira@alquicoche.es

  • Valencia - Downtown

    Address

    Avenida del Cid 30,<br>46018 Valencia (Valencia)

    Working hours

    09:00-14:00 / 16:00-21:00 S-S

    Contact information

    Phone: (+34) 961 079 715

    Fax: -

    E-mail: valencia@alquicoche.es

  • Valencia - Alzira

    Address

    Calle Comercio 1,<br>46600 Alzira (Valencia)

    Working hours

    -

    Contact information

    Phone: (+34) 963 052 355

    Fax: -

    E-mail: valencia.alzira@alquicoche.es

  • Valencia - Massanassa

    Address

    Avda. Pista de Silla 26,<br>46470 Massanassa (Valencia)

    Working hours

    -

    Contact information

    Phone: (+34) 962 938 099

    Fax: -

    E-mail: valencia.massanassa@alquicoche.es

  • Valencia - Paterna

    Address

    Carrer de la Ciutat de Llíria 71,<br>46980 Paterna (Valencia)

    Working hours

    -

    Contact information

    Phone: (+34) 960 461 312

    Fax: -

    E-mail: valencia.paterna@alquicoche.es

  • Valencia - Sagunto

    Address

    Avinguda de l'Advocat Fausto Caruana 21,<br>46500 Sagunto (Valencia)

    Working hours

    -

    Contact information

    Phone: (+34) 961 162 871

    Fax: -

    E-mail: valencia.sagunto@alquicoche.es

  • Zaragoza - Downtown

    Address

    Camino Enmedio 3,<br>50013 Zaragoza (Zaragoza)

    Working hours

    -

    Contact information

    Phone: (+34) 876 500 592

    Fax: -

    E-mail: zaragoza.ciudad@alquicoche.es

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